Roborock has been named Canstar's 2026 Most Satisfied Customers award winner for robot vacuums, after Australian users rated the brand highest overall against other robot vacuum makers.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. Respondents rated satisfaction across Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock was ranked first and was the only brand to receive five stars in every category, according to the award announcement.
Customer feedback cited
Danni Li, marketing lead at Roborock, said the company was honoured by the award and described success in terms of reducing the complexity of daily chores so customers have more time for what they enjoy. Li said consumer-centricity is a core value and that Roborock's R&D team uses real customer feedback to shape future products, including what users like, dislike, find slowing them down at home and want from robotic vacuums. Li said the award was especially meaningful because it was decided by people who actually use robotic vacuums.
New models launched in Australia
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both use SpiraFlow 2.0, an upgraded roller mop system. Roborock says the system addresses sticky messes and spills with 16 pressurised clean-water outlets that distribute water across the roller, a roller rotation speed of 240RPM, 2.5 times downward mopping pressure, and pressurised 100°C fresh-water roller washing for self-cleaning. The company claims a 99% bacterial removal rate for that washing process.
The flagship Saros 20 Flow has an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which Roborock says can climb double-layer thresholds up to 8.8cm. It also features AI RGB recognition to identify floor surfaces and mess types and adjust cleaning, a DuoDivide main brush and dual lifting side brushes that the company says achieve a 0% hair-tangling rate, and a RockDock with 100°C pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as one of the slimmest roller-mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the SpiraFlow 2.0 system. For homes with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. Its AI RGB recognition identifies floor types and spills and adjusts waterflow, and the vacuum recognises carpeted rooms, lifts the roller mop by up to 15mm and uses an Automatic Roller Shield to keep carpets dry.